When and how can I cancel an order?
Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled
Do you exchange or replace items?
Yes, we offer both exchange and return options. You can exchange or return items within 15 days of receiving your order. To get started, please visit the ‘My Orders’ section on our website.
I need to return an item, how do I arrange for a pick-up?
You could initiate a return for your order / item by going into My Account and click on RETURNS, within 15 days of order delivered. For further information please call us 10 AM to 7 PM, Monday to Saturday on business days (Excludes public holidays)
What is the Return pickup process?
Once you click on RETURN on your account, we will initiate the process for a pick up, we request our logistic partners to arrange a pick up from your door step. They would contact you and get the item picked up. Packing Instructions will be sent to you through e-mail.
I have changed my mind and would like to retain the product. What do I do?
Please call us, 10 AM to 7 PM, Monday to Saturday on business days (Excludes public holidays)
Terms and Conditions for Returns
- Bengal Elegance will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
- Refund will be issued only after product is received at our warehouse/store & after quality check
- Please make sure you seal the packet completely before handing over to courier partners.
- Bengal Elegance follows a 15 days, No question asked return policy. You can return the product within 15 days of delivery.
- Due to exceptionally high order volumes currently, all refunds will be processed through The Collective credits only. The Collective Credits shall be valid and operational for a period of 1 (one) year from the date of activation/issuance to you. Please reach out to our customer service team for further details.